Privacy Policy

Last updated: 27 August 2026

This policy explains how Inspire 2B Active Limited uses personal information when you browse this website, contact us or book one of our activities.

Who we are

Inspire 2B Active Limited is the data controller. We are registered in England and Wales under company number 09615800. Our registered office is Hurn Accountants Limited, 5 School Road, Tilehurst, Reading, England, RG31 5AR.

For privacy questions or requests, email info@2bactive.com or telephone 07486 904380.

Information we collect

Depending on how you use our services, we may collect:

• the booking contact’s name, email address, telephone number and billing details;
• each participant’s name, date of birth, school year, selected activity and attendance information;
• emergency-contact details and information about medical conditions, allergies, disabilities or accessibility needs that is relevant to safe participation;
• booking, order, payment-confirmation, refund and correspondence records;
• your confirmations and choices concerning our terms, activity guidance, health information, photographs and videos;
• information submitted through our contact forms or sent to us by email or telephone; and
• technical information such as IP address, browser, device, security logs and website usage information. Non-essential analytics information is collected only after consent.

We normally receive participant information from the parent, guardian or other adult making the booking. Please only provide another person’s information if you are authorised to do so.

Why we use information and our lawful bases

• Bookings and activities: to take bookings, communicate about them, manage attendance and deliver the requested activity. We rely on contract, or steps requested before entering a contract.
• Participant safety and safeguarding: to make reasonable arrangements, respond to incidents and protect participants. We rely on legitimate interests, legal obligations and, where necessary in an emergency, vital interests.
• Health, allergy and accessibility information: this is special-category data. Where it is supplied through the booking form, we rely on the booker’s explicit consent under Article 9(2)(a) UK GDPR as well as the applicable Article 6 basis. Consent can be withdrawn, although doing so may affect our ability to provide an activity safely.
• Payments and accounting: to take payment, issue refunds, prevent fraud and keep financial records. We rely on contract and legal obligations.
• Enquiries and service administration: to answer questions and manage our relationship with families, schools and customers. We rely on steps before contract and our legitimate interests in operating and improving our services.
• Photographs, videos and direct marketing: where applicable, we rely on consent. These choices are optional and may be withdrawn at any time.
• Analytics: Google Analytics is enabled only after analytics consent. You can change this choice at any time using the cookie-preferences icon.
• Security and legal matters: to secure the website, prevent misuse, establish or defend legal claims and comply with lawful requests. We rely on legal obligations and legitimate interests.

Payments

Payments may be processed through WooPayments, PayPal, Apple Pay or Google Pay. Payment providers collect payment details directly. We receive transaction references, payment status and limited billing information, but we do not receive or store full card numbers.

Who we share information with

We share only what is necessary with organisations that help us provide the website and our services, including:

• Kinsta for website hosting and related infrastructure;
• Automattic/WooCommerce and payment providers including WooPayments and PayPal;
• CookieYes for cookie-consent management;
• Google for consented analytics, Site Kit, reCAPTCHA security and privacy-enhanced YouTube content;
• our authorised coaches, administrators, schools or venues where they need information to deliver or safeguard an activity;
• professional advisers, insurers and IT or email-service providers; and
• police, safeguarding bodies, regulators, courts or other authorities where disclosure is required or justified by law.

We do not sell personal information.

International transfers

Some technology providers may process information outside the UK. Where this happens, we require an appropriate safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.

How long we keep information

• Medical, allergy, emergency-contact and date-of-birth information: kept while needed for activity delivery, safeguarding, insurance or a legal claim. We review finished events and normally remove these details when they are no longer needed, with a standard review point 12 months after the last relevant session.
• Booking, attendance and consent records: normally kept for up to six years after the activity, or longer where an active safeguarding, insurance or legal matter requires it.
• Orders and accounting records: kept for the period required by tax and accounting law, normally six years after the relevant financial year.
• General enquiries: normally kept for up to 12 months after the last contact, unless the enquiry becomes part of an ongoing customer relationship.
• Marketing choices: kept until consent is withdrawn or the information is no longer useful, subject to periodic review.
• Analytics and cookie information: retained according to the periods described in our Cookie Policy and the settings of the relevant provider.

We may keep information longer when required by law or for an active complaint, safeguarding concern, insurance matter or legal claim. When information is no longer required, we delete or anonymise it.

Children’s information

Our activities are for children, but bookings and website transactions must be completed by an adult. We use children’s information only for administering and safely delivering activities, safeguarding, attendance records and the optional uses specifically chosen by the parent or guardian. We apply particular care to health information and do not use children’s booking information for behavioural advertising.

Cookies and analytics

Essential cookies keep bookings, checkout, security and consent preferences working. Analytics cookies are optional and remain blocked unless you allow them. See our Cookie Policy for further details. You can change or withdraw your choice at any time using the cookie-preferences icon at the bottom-left of the website.

Your rights

Depending on the circumstances, you may have the right to:

• receive a copy of your personal information;
• correct inaccurate or incomplete information;
• ask us to delete or restrict use of information;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format; and
• withdraw consent at any time, without affecting earlier lawful processing.

To exercise a right, contact info@2bactive.com. We may need to verify your identity. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Security

We use appropriate technical and organisational measures to protect personal information. Access to booking information is restricted to authorised people who need it. No internet service is completely secure, so please contact us promptly if you believe information has been misused.

Other websites and changes

Links to other websites are governed by those websites’ own privacy policies. We may update this policy when our services, providers or legal obligations change. The latest version and its update date will be published here.